Mike Kuniavsky, Observing the User Experience: A Practitioner’s Guide to User Research

You’ll like Mike Kuniavsky’s broad selection of practical user research methods–presented clearly and usably. And you’ll like his timing too: while recent books focus on the whys of user experience, many are now ready for the hows. Observing the User Experience does just that: It demonstrates how to discover what is in users’ heads, and suggests how we might balance those considerations with business objectives.–Lou Rosenfeld, co-author of Information Architecture for the World Wide Web

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